In the second year of President Benigno Aquino III’s administration, 36 out of 53 government agencies and offices led by the Bangko Sentral ng Pilipinas, Department of Finance, Department of Tourism, Department of Budget and Management, and Securities and Exchange Commission received positive net satisfaction scores from senior business executives surveyed by the Makati Business Club (MBC) from 19 June to 23 July 2012. In comparison, only 25 out of 45 government agencies, offices, and services got positive net performance ratings in MBC’s Second Semester Executive Outlook Survey (EOS) in 2011.
On the other hand, the government offices and services that received the lowest net satisfaction scores in the Second Semester 2012 EOS are the appeals and lower court system, traffic management, the Supreme Court, garbage collection, and the Philippine National Police.
The net satisfaction scores of nine government agencies/offices are at their highest levels since MBC started conducting this annual survey rating government agencies in January 1993: Bangko Sentral ng Pilipinas, 94.6%; Department of Tourism, 81.8%; Department of Budget and Management, 70.9%; Department of Labor and Employment, 56.3%; the Senate, 49.1%; Department of Public Works and Highways 30.8%; Department of Science and Technology, 27.3%; Department of Agrarian Reform, 0%; and the House of Representatives, 0%.
Likewise, the net satisfaction scores on the performance of the Office of the Vice President and Office of the President rose to record highs of 58.2% and 49.1%, respectively. These offices were added to the survey series in January 2006.
Rise and fall in rankings
The following government agencies and offices enjoyed the biggest jumps in ranking of net satisfaction scores from 2011: the Department of Tourism moved up to no. 2 from no. 32; the Ombudsman went up to no. 18 from no. 44; the Department of Labor and Employment rose to no. 10 from no. 23; the Senate improved to no. 14 from no. 21; and the Armed Forces of the Philippines ascended to no. 25 from no. 30.
Meanwhile, the following government agencies and offices suffered the sharpest drops in ranking of net satisfaction scores in the second year of the Aquino administration: the Commission on Human Rights went down to no. 35 from no. 15; the Supreme Court slid to no. 51 from no. 34; the Department of Justice sunk to no. 26 from no. 9; the Department of Transportation and Communication declined to no. 44 from no. 27; and the Department of Environment and Natural Resources descended to no. 46 from no. 30.
Source: Makati Business Club and Philippine Department of Tourism